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Open Positions

Client Support Specialist

ROCKET is looking for a system administrator to join our team and assist with supporting a number of initiatives from new project deployments to managed services and support for our clients.
An experienced system administrator with media, video or post production context is preferred.

  • Located within the greater Toronto area

  • Proven experience as a System Administrator

  • Experience with networking

  • Knowledge of system security and data backup/recovery solutions

  • Familiarity with various operating systems and platforms

  • Resourcefulness and problem-solving aptitude

  • Excellent organizational, communication and documentation skills

  • Initiative to self-lead,  taking on tasks and staying with them

  • Team oriented

  • Work well with clients and Vendors

Your foundational experience should include:

  • Experience as a sysadmin with various Server and Workstation operating systems including Windows and Linux

  • Experience of the Microsoft Server platform and its components including Active Directory, Windows Server 2012-2019, DNS, DHCP, MDT and other related technologies

  • A solid understanding of TCP/IP networking

  • Experience with Virtual Machine platforms such as VMware and Hyper-V


Some nice-to-have experience includes:

  • Experience with using Kubernetes, docker, Ansible, terraform and other cloud-oriented fundamentals

  • Ability to create scripts for automating tasks

  • AWS cloud experience

Responsibilities Include:

  • Install and configure operating systems and software for various application requirements

  • Maintaining and Managing servers (evaluate, plan and propose schedules for updates)

  • Monitor performance and maintain systems according to best practice requirements

  • Monitor support requested and troubleshoot issues for clients

  • Open tickets with vendors on behalf of clients and follow them through to resolve.

  • Develop expertise to train clients on new technologies

  • Contribute to internal wiki with technical documentation, manuals and IT policies

  • Assist ROCKET’s crew, vendors and clients with various IT related activities

  • Managing domain user accounts (adding/removing users, password resets, etc.)

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