
Open Positions
Client Support Specialist
ROCKET is looking for a system administrator to join our team and assist with supporting a number of initiatives from new project deployments to managed services and support for our clients.
An experienced system administrator with media, video or post production context is preferred.
Requirements
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Located within the greater Toronto area
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Proven experience as a System Administrator
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Experience with networking
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Knowledge of system security and data backup/recovery solutions
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Familiarity with various operating systems and platforms
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Resourcefulness and problem-solving aptitude
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Excellent organizational, communication and documentation skills
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Initiative to self-lead, taking on tasks and staying with them
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Team oriented
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Work well with clients and Vendors
Your foundational experience should include:
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Experience as a sysadmin with various Server and Workstation operating systems including Windows and Linux
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Experience of the Microsoft Server platform and its components including Active Directory, Windows Server 2012-2019, DNS, DHCP, MDT and other related technologies
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A solid understanding of TCP/IP networking
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Experience with Virtual Machine platforms such as VMware and Hyper-V
Some nice-to-have experience includes:
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Experience with using Kubernetes, docker, Ansible, terraform and other cloud-oriented fundamentals
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Ability to create scripts for automating tasks
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AWS cloud experience
Responsibilities Include:
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Install and configure operating systems and software for various application requirements
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Maintaining and Managing servers (evaluate, plan and propose schedules for updates)
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Monitor performance and maintain systems according to best practice requirements
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Monitor support requested and troubleshoot issues for clients
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Open tickets with vendors on behalf of clients and follow them through to resolve.
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Develop expertise to train clients on new technologies
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Contribute to internal wiki with technical documentation, manuals and IT policies
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Assist ROCKET’s crew, vendors and clients with various IT related activities
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Managing domain user accounts (adding/removing users, password resets, etc.)